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FAQ's
What are your terms and conditions?
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
The Contract
This website is owned and operated by 1st Time Pass Ltd;
24 Ryegrass Close
Chatham
Kent ME5 8JY
After submitting an order to us we will pass you over to our trusted payment-processing partner (RBS Worldpay) to allow you to provide your payment details in the most secure environment.
NB. At no point do we store your credit/debit card details on our own computer systems.
Any notification e-mails are acknowledgments, not acceptance of your order.
No contract for the sale of any product will subsist between you and us until we dispatch the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by us of your offer to buy goods from our company.
We may decline all or part of your order for any reason, in which case we will email to tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices , Payment and Processing of Orders
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
If you order products from our site for delivery outside the UK ,they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.
We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.
We aim to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates when our suppliers may get an item in stock.
Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.
Right to Cancel
You may cancel your order at any time prior to your order being processed by emailing sales@1st-timepass.co.uk during our published office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our e mail confirming your order but no later than 7 working days after you receive the product by:
i. sending the notice of cancellation by e mail tosales@1st-timepass.co.uk ensuring that you quote your name , address and order reference number; or
ii. where you have already received the goods, returning the goods to us unopened together with the original invoice . We will refund you the purchase price of the goods. Where appropriate we shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.
Once we receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to our company from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by us in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to us.
We reserve the right to make a 10% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. We also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.
Your statutory rights are not affected.
Deliveries
We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.
On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.
How we Deliver
We use the Royal Mail - Recorded Delivery ( on orders over £100) and first class mail services.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days. All UK orders are charged at a flat rate of 1.99p for delivery.
Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.
Return of Faulty Goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).
Within 12 months of delivery , if there is a fault with your product we will normally offer a prompt repair, exchange or credit ( credit to include original postage )
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
Returning Items
Please contact sales@1st-timepass.co.uk for returns procedure.
Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.
Fraud/Verification Checks
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
General
These terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the r4i.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in Jersey only and that no public filing requirements apply.
What is your privacy policy?
We are committed, in a fair and equitable manner, and strictly to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with Jersey Law). The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission, and do not pass your details onto third parties without your prior consent.
Your Details
We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:
• Your name,
• Address,
• Phone number,
• Email address,
• And credit or debit card details.
We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.
All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred outside the European Union without your prior consent.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information), which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.
We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.
Where is my order ?
Delivery Times are estimated between 2 and 4 working days for all UK mainland deliveries, although in some cases deliveries can take up to 7 working days, mainland Europe deliveries can take between 5 and 7 working days.
International and Overseas orders can take upwards of 7 to 10 working days.
If your order has not arrived within (10 working days to UK mainland and 15 working days to Europe and Overseas) after you receive an email from us informing you that your order has been dispatched please contact our sales@1st-timepass.co.uk team.
If you are ordering multiple items, in certain circumstances an item may be out of stock, if this does happen it would normally be back in stock within 48 hours, if an item does not come back into stock within 62 hours from when you placed your order a member of our customer services team will contact you and advise when the item is expected and in certain circumstances we may offer an alternative replacement product.
If you are unsure of whether an item has been shipped you can log in to to check the status of your order. If your order has been order processed this means you order has been despatched.
If this does not help you with your query please either use our live chat facility.
Only part of my order has arrived!
If you have ordered multiple items please be advised that they may not be packaged together, your packing invoices will confirm if this is the case. For example if split into three packages your order number will remain the same but will read 12345a on one invoice /12345b on another invoice /12345c on the final invoice . Please note you may not receive all of your packages at the same time.
You should allow a further 48 hours for delivery before contacting our customer services team to advise of a missing package.
Delivery Times
Delivery Times are estimated at 2 to 4 working days within the U.K mainland, although in some remote areas delivery can take up to 7 days.
Mainland Europe delivery times are generally between 5 and 7 working days.
International and Overseas deliveries take upwards of 7 to 10 working days.
If your order has not arrived within (10 working days to UK mainland addresses and 15 working days to Mainland Europe and Overseas) after you receive an email from us informing you that your order has been shipped please contact Customer Services, and we will initiate our Track and Trace procedure on your order.
Lost Orders
If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas), please contact our customer services team who will initiate an investigation with Royal Mail.
All orders are scanned and bar coded so that they can be tracked during the delivery process.
All lost or missing orders are treated very seriously and investigated thoroughly.
If an item is not traced a replacement will be despatched which will require a signature on delivery.
If a replacement is unavailable an alternative product will be offered or a credit will be offered, in certain cases a refund will be provided.
If a customer experiences repeated problems with losses and non delivery we reserve the right to suspend the account and decline further orders to that customer.
We reserve the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.
If this does not help you with your query please either use our live chat facility or email sales@1st-timepass.co.uk
What times are your customer services department open?
Our customer services department is open between the following times:
Call Centre: Monday - Saturday 9am - 5.30pm
Emails: Monday - Saturday 9am - 5.30pm
Live Chat: Monday - Saturday 9am - 5.30pm
You can contact us, via our live chat service (available through our website)
For out of hours communication, simply email your question to sales@1st-timepass.co.uk
Effective from 2nd November 2009
What are your delivery charges?
How we Deliver
We use the Royal Mail - Recorded Delivery & First Class mail services.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Royal Mail - Standard Delivery: - 2-4 Working Days set price -£1.99p
Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, then he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them. We will inform you if we become or are made aware of an unexpected delay.
Please allow extra time for deliveries to Scottish islands.
In the event your item is lost in post, please allow 10 workings days from the date of dispatch before making a claim, this is to ensure sufficient time is allowed to undertake our track and trace procedure.
For further information regarding tracking lost parcels, please visit the Royal mail web site or click the following link.
http://www.royalmail.com/portal/rm/print?catId=400144&mediaId=400147
Damaged and Faulty Goods
If any item arrives damaged please contact our sales@1st-timepass.co.ukteam within 7 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at sales@1st-timepass.co.uk and we will be happy to help.
What is your returns policy?
For faulty goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).
Within 12 months of delivery , if there is a fault with your product we will normally offer a prompt repair, exchange or credit ( credit to include original postage )
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
We test every item returned to us, once received it will be inspected and tested by our test centre.
A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
For damaged goods
If any item arrives damaged please contact our sales@1st-timepass.co.uk team within 14 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.
For non faulty goods
a. If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you contact sales@1st-timepass.co.uk within 7 days of delivery for a Returns Authorisation
b. If you notify a problem to us under this condition, our only obligation will be, at our option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.
c. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.
e. All goods returned will be inspected for damage and authenticity upon receipt, if we discover any defects we reserve the right to refuse to refund or replace and return the item(s) to you.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Please note:
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.
If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at sales@1st-timepass.co.uk and we will be happy to help.
How do I return an item?
Faulty products or incorrect items received can be returned under the terms of our returns policy. Please contact sales@1st-timepass.co.uk for return information. Unwanted items or orders placed in error can be returned to us for a credit, and will only be accepted provided the item has not been opened and the packaging is in as good as new condition.
If this does not help you with your query please either use our live chat facility or email our Customer Services Team at sales@1st-timepass.co.uk
1st Time Pass.
The learner driver and the instructor trainer specialist.
01634 682 813
sales@1st-timepass.co.uk
www.1st-timepass.co.uk.
Company Registered in England
Number 7011248
24 Ryegrass Close,
Chatham
Kent
ME5 8JY.
1st Time Pass Ltd, Registered in England. Company Number: 7011 248
What is the best way to learn?
With today's busy sometimes dangerous roads, learner drivers cannot afford to learn in a haphazard way.
An experienced driver will have a mixture of knowledge, judgment and manipulative skills. To achieve these the learner will need good instruction, and plenty of it.
The official recommendation from the Driving Standards Agency or DSA is to learn with an approved driving instructor or ADI. Statistics show 99% of all learners will have learnt to drive with a driving instructor, with good reasons for doing so.
A proper system or just practice?
The principal skills needed for driving can be learnt relatively quickly. What is more difficult is the ability to make repeated judgments and decisions in traffic.
A relative or friend will probably not have the experience needed to teach this, but they can help with extra practice.
Hourly lessons or an intensive course?
Lessons taken once a week are usually too little making it difficult for students to make real progress. Add extra lessons and your learning will become easier
Intensive driving courses are regarded as the fastest way to learn. Courses are popular because tuition can be taken over days enabling everything learnt to remain fresh in the mind, and because the driving test is arranged with the course you could learn and pass the test and be driving on your own in just a week instead of taking many months of weekly lessons.
Where can I find a driving school?
The Yellow Pages, Thomson’s Directory or local newspapers advertise driving schools. Recommendation from a friend is another good avenue. Use the Internet a number of schools will be listed.
What do I look for in a driving school?
Good driving schools will show a genuine pride in their training standard and how they present themselves to you the customer.
Tuition you receive should be structured to help you learn quickly and safely enabling you to have confidence in your own driving ability.
Look for evidence of a proper course plan with structure and method to the tuition.
Tuition is more effective when organized.
How do I choose the right driving instructor?
The price of tuition should never be taken as the most important factor.
Choose quality of tuition over price every time. Don't expect a good instructor for the price a cheap instructor charges.
Cheap prices often means more lessons.
Look for an instructor who offers excellent instruction. If you do this it will cost less in the end Choosing a Driving Instructor
What is the difference between a Qualified and Trainee Instructor
Qualified instructors have passed all their exams and have been added to the DSA's register for approved driving instructors. A Trainee instructor will still be undergoing training, and still to pass their exams
A RED licence for a Trainee Instructor
A GREEN licence is a Qualified Instructor
Look for their licence in the front window
I have heard of a guaranteed pass What is it?
Guaranteed pass courses that some driving schools offer sounds too good to be true doesn't it? Well you're right.
The Guaranteed Pass is a ploy used by some driving schools to entice you to learn with them. Their guarantee offer at best is for a few hours of tuition only. Most of these driving schools don't expect you to take up this offer; if you do you will have to return to them some months later..
How much tuition will I need?
Research by the the Department for Transport shows that a learner taking regular weekly tuition will on average need 45 hours of professional tuition to reach the standard required for the driving test, some will need more.
Regular tuition is assumed to be that the learner is taking 2 - 4 hours professional tuition a week with lots of extra private practice with parents where available.
Learning for some will be easy and natural. They can't understand what the fuss is about. But for others learning to drive will prove to be a harder task.
There are five general learner categories all learners will fall into one of them.
Outstanding,
Fast,
Average,
Below Average
Slow.
By using a number of components an estimate can be given as to the tuition that each type of learner would normally look to take.
The components:
1. How many driving lessons will you take each week -
Answer: More lessons a week will mean less lessons
2. Does the learner have previous driving experience -
Answer: Motorbike riders have extra road sense
3. Whether extra practice is taken outside of lessons -
Answer: Can you practice with your family/friends
4. The quickness in remembering what has been taught -
Answer: Read driving books they improve memory
5. The learners age when taking lessons
Answer: From 17 the sooner you start the quicker learning will be
What is a Pass Plus Course?
Pass Plus is a great way for a newly qualified driver to gain extra experience for today's busy roads and save you money when insuring your car for the first time Pass Plus.
Pass Plus rounds off newly qualified drivers so that they are better prepared to take to the roads on their own, and are attuned to the motorway and night driving.
Insurance companies have seen a reduction in accidents involving young drivers who have taken the Pass Plus course. To show their suport many are giving up to 30% off to the new driver when insuring their car who completed the Pass Plus course. Savings of £600 are being made by these drivers
Call us on 01634 682 813 or Text 'Lessons' to 07737 164 443 and we will call you back usually within 15 mins.
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